WE INVITE YOU TO BUY IN OUR STORE
Processing time The time I need to prepare an order for shipping varies. For details, see individual items. Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
We are not responsible for mishandled or lost orders in the mail. All packages can be traced from the http://ukrposhta.ua/en/vidslidkuvati-forma-poshuku website to confirm the package was shipped and left the country of origin. When the package arrives in the destination country the postal service is responsible for handling the package, from that point on you can trace the package on your country's website. If they fail to deliver your mail please file a complaint or a claim with your local post office. All mail 'returned to sender' for any reason can be resent again for additional shipping payment.
REFUNDS AND EXCHANGES
Please contact us first if there's any problem with your order. If you wish to return or exchange an item contact me for information. Buyer pays return shipping. Shipping for returned items will not be refunded. For exchanges, buyer needs to ship the item back first, unless item arrived badly damaged, broken or had missing parts. If the package was mishandled by the postal service we are not responsible for their damages, you will need to file a complaint with your local postal service.